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FREQUENTLY ASKED QUESTIONS
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I need help choosing the right lift—can someone guide me?
Absolutely. Choosing the right lift depends on your vehicle types, available space, and how you plan to use it. Reach out through chat or email us at support@heavydutygarage.com with your garage specs and needs—we’ll make a personalized recommendation.
What’s your return policy?
All returned merchandise requires prior authorization. Contact our support team at support@heavydutygarage.com for shipping instructions and to obtain a return authorization number. Credits will not be issued without this authorization. See our Shipping and return policy
Are your products covered by warranty?
Yes, every product comes with a manufacturer-backed warranty. Warranty terms vary by item, but we’re here to help facilitate claims or replacement parts should anything go wrong.
What if my equipment arrives damaged or with missing parts?
Please inspect your delivery upon arrival. If anything is missing or damaged, take clear photos and contact us within 48 hours so we can assist you with replacements or a claim.
